At AutoPartsPilot, we know that when your car needs a part, you need it fast. That’s why we’ve built our shipping process to be simple, transparent, and reliable — getting quality parts to your door as quickly as possible.
Please read our shipping policy carefully so you know exactly what to expect when you place an order with us.
1. Shipping Destinations
AutoPartsPilot ships to all 50 US states, including:
- ✅ Continental United States (48 states)
- ✅ Alaska
- ✅ Hawaii
We currently do not ship internationally. All orders must be shipped to a valid US address.
We do not ship to:
- PO Boxes
- APO/FPO military addresses
- US territories (Puerto Rico, Guam, US Virgin Islands)
- Freight forwarding addresses
2. Shipping Rates
We offer simple, transparent flat rate shipping on all orders:
| Order Type | Shipping Rate |
|---|---|
| Standard Parts (most orders) | Flat rate — displayed at checkout |
| Oversized / Heavy Parts | Flat rate + oversize surcharge (displayed at checkout) |
| Return Shipping (approved returns) | FREE — prepaid label provided |
No hidden fees. No surprises. The shipping cost displayed at checkout is exactly what you pay.
3. Delivery Timeframes
We process and ship orders Monday through Friday, excluding federal holidays.
| Shipping Stage | Timeframe |
|---|---|
| Order Processing | Same day or next business day |
| Standard Delivery | 1 – 3 business days after shipment |
| Estimated Total Time | 2 – 4 business days from order placement |
Please note: Delivery timeframes are estimates provided by the carrier and are not guaranteed. Delays caused by weather, carrier disruptions, or high-volume periods (holidays) are outside our control.
4. Order Processing
- Orders placed before 2:00 PM CST on business days are typically processed the same day
- Orders placed after 2:00 PM CST or on weekends/holidays will be processed the next business day
- You will receive an order confirmation email immediately after placing your order
- You will receive a shipping confirmation email with tracking information once your order has been dispatched
5. Shipping Carriers
We ship using trusted US carriers including:
- UPS
- FedEx
- USPS
The carrier used for your order will be selected based on your location, package size, and fastest available delivery option. Carrier details will be included in your shipping confirmation email.
6. Order Tracking
Once your order ships, you will receive a tracking number via email. You can use this number to track your package directly on the carrier’s website.
If you have not received a tracking number within 2 business days of placing your order, please contact us and we will look into it right away.
7. Shipping to Multiple Addresses
At this time, each order can only be shipped to one address. If you need parts delivered to multiple locations, please place separate orders for each address.
8. Incorrect Shipping Address
Please double-check your shipping address before completing your order. AutoPartsPilot is not responsible for orders delivered to an incorrect address provided by the customer.
If you realize you’ve entered an incorrect address:
- Contact us immediately at the email or phone number below
- If the order has not yet shipped, we will update the address at no charge
- If the order has already shipped, we cannot guarantee address changes and additional shipping fees may apply
9. Lost or Stolen Packages
If your tracking information shows your package as delivered but you have not received it:
- Check around your property, with neighbors, and in any secure locations (mailbox, garage, etc.)
- Wait 24 hours — carriers sometimes mark packages as delivered prematurely
- Contact us if the package still has not arrived after 24 hours
We will work with the carrier to investigate and resolve the issue. Claims for lost packages must be submitted within 7 days of the marked delivery date.
Note: AutoPartsPilot is not responsible for packages stolen after confirmed delivery. We recommend requiring a signature for high-value orders — contact us before placing your order to arrange this.
10. Damaged Packages
If your order arrives visibly damaged:
- Take photos of the damaged packaging and item immediately
- Contact us within 48 hours of delivery with your photos and order number
- We will file a carrier claim and arrange a replacement or full refund
Do not discard damaged packaging — it may be needed for the carrier’s claim process.
11. Shipping & Our Return Policy
Our shipping policy works hand-in-hand with our Refund and Return Policy:
- Approved returns ship back to us via FREE prepaid label — we cover return shipping on all eligible returns
- Refunds are processed within 3–5 business days of receiving your returned item
- Wrong items sent by us are replaced with priority shipping at no charge
For full details, please review our Refund and Return Policy.
12. GMC (Google Merchant Center) Compliance Notice
In compliance with Google Merchant Center requirements, please note:
- All shipping costs are clearly displayed before checkout completion
- Delivery timeframes are accurate and updated regularly
- Product availability is reflected in real time on our website
- All prices displayed include applicable taxes and fees at checkout
- Our shipping policy is consistent with the product listings shown in our Google Shopping feed
13. Contact Us
Have a question about your shipment? We’re here to help.
📧 Email:Info@Autopartspilot.shop 📞 Phone:+1(210)692-4337🕐 Business Hours: Monday – Friday, 9:00 AM – 5:00 PM CST 📍 Based in Maryland, USA
We aim to respond to all shipping inquiries within 1 business day.
AutoPartsPilot — Quality Parts. Fast Shipping.